SERVICE OVERVIEW
Medtechnica Services provides end-to-end technical support for medical equipment across Australian hospitals and clinics. Our certified biomedical engineers manage the complete equipment lifecycle — from new installation and operational training, through annual AS/NZS 3551 safety testing and calibration, to fault diagnosis, repair, and compliant documentation.
Every service engagement is delivered by qualified technicians using calibrated test instruments and documented to meet hospital audit, insurance, and regulatory requirements. We work to manufacturer specifications and Australian standards, ensuring your medical devices continue to operate within their validated performance parameters.
New equipment installation delivered by factory-trained technicians, followed by on-site operational training so your clinical and biomedical staff can use the device within its validated operating parameters.
Each installation includes physical positioning, electrical and gas connections to specification, functional verification, and guided operational guidance covering daily use, basic fault checks, and routine care procedures.
On-Site Setup
Positioning & connections
Staff Training
Operational guidance
Electrical Safety Test
Protective earth, leakage current & insulation
Performance Verification
Measurement accuracy against specification
Calibration Adjustment
Recalibration to manufacturer tolerance
Compliant Test Report
Issued certificate with pass/fail record
Annual safety inspection and performance calibration conducted in accordance with AS/NZS 3551 — the Australian standard for the management of medical electrical equipment. This scheduled program verifies that each device remains electrically safe and operates within its specified performance limits.
Testing is performed with calibrated instruments and documented in a compliant report suitable for hospital biomedical engineering records, accreditation audits, and insurance evidence.
What's included: protective earth continuity, enclosure & patient leakage current measurement, insulation resistance, functional performance verification, calibration adjustment where required, and an issued AS/NZS 3551 test certificate per device.
Fault diagnosis and repair services to restore equipment to operating condition, supported by genuine manufacturer spare parts and validated repair procedures. Where extended workshop time is required, backup equipment is made available to maintain department continuity.
Fault Diagnosis & Component Replacement
Board-level diagnosis using manufacturer service tools and genuine spare parts.
Steriliser Validation
Performance verification of sterilisation equipment to applicable standards.
Backup Equipment Rental
Loaner devices supplied during extended workshop repair periods.
Fault Diagnosis
Systematic root-cause analysis
Genuine Parts
Manufacturer-authorised spares
Validation
Post-repair performance check
Loaner Supply
Continuity during repair
Issuing documented, standards-aligned test reports that support hospital audits, insurance requirements, and regulatory submissions.
Device-level safety and calibration records aligned with biomedical engineering accreditation requirements.
Verified electrical safety and performance documentation to satisfy insurer evidence-of-maintenance requests.
Structured test data and certificates that support regulatory documentation and device registration upkeep.
Maintained service history per asset for lifecycle tracking and planned preventive maintenance scheduling.
CONTINUITY SUPPORT
A pool of backup and loaner medical equipment is available for short-term rental during scheduled servicing, extended repair periods, or temporary capacity increases. Each loaner device is safety-tested and calibrated before dispatch.
Pre-tested loaners supplied during annual shutdowns or repair work
Flexible short-term and project-based rental terms
Delivery, setup and retrieval handled by our engineering team
Safety-tested backup equipment
Availability subject to fleet schedule. All loaners issued with current calibration certificate.
TURNKEY DELIVERY
One-stop equipment packages for new clinic setups, department renovations, and dedicated facility builds — from budget planning through to full after-sales support.
Coordinated equipment packages for operating rooms, intensive care units, and endoscopy centres — selected, supplied, and installed as an integrated suite.
Complete equipment specification and supply for new healthcare facilities, matched to clinical workflows and regulatory requirements from day one.
Equipment supply and recommissioning for department refits, including decommissioning, replacement, and validation of newly installed devices.
Transparent equipment costing and phased procurement planning aligned to project budgets.
Specification matching based on clinical need, compliance status, and interoperability.
Installation, training, warranty management, and ongoing servicing throughout the asset life.
HOW WE WORK
A structured six-stage engagement model that keeps every service request transparent, scheduled, and fully documented.
On-site or remote evaluation of equipment condition, service history, and client requirements.
Itemised scope of work with transparent pricing, parts, and expected turnaround provided for approval.
Service appointment coordinated around clinical operations to minimise department disruption.
Certified technicians carry out testing, calibration, or repair using calibrated instruments and genuine parts.
Compliant test reports and certificates issued per device, with results recorded in asset history.
Next-service reminders, asset status review, and ongoing support to maintain compliance status.
READY WHEN YOU ARE
Tell us about your equipment or servicing requirements. Our engineering team will provide a tailored quotation within one business day.